BatteryMINDer® Guarantee And Warranty Policy
Effective January, 2013
FOR REPAIR OR REPLACEMENT
All returns must be authorized by VDC Electronics.
Units must only be returned to VDC Electronics, Inc.,
NOT TO THE DEALER FROM WHOM IT WAS PURCHASED.
In the event that you believe your product may be defective, you MUST speak to a VDC Electronics technician at 1-800-379-5579 x206 (ET) before proceeding further. If you must return the unit, the technician will give you a Return Merchandise Authorization Number (RMA #.) Please use the Return Form when returning your product.
One-Year 100% Unconditional Money Back Guarantee:
Your BatteryMINDer® product is guaranteed within the first year to perform as claimed or VDC Electronics, Inc. will refund your full purchase price including all taxes, shipping or handling cost applicable to the purchase. Customer will return product to VDC Electronics at their expense.
Please call 800-379-5579 x6, M - F, 9 AM - 5 PM (ET) to speak to a technician and have your unit available when you call. This information is required:
- Your contact information
- Product serial number
- Proof of purchase
The Technician will provide you with an RMA # and shipping information. Please be sure to write this down. You will be required to fill out the Return Form to complete your return. Clearly write your RMA number on the outside of the package you are returning. We suggest using a carrier that provides tracking information. VDC Electronics is not responsible for packages lost in transit to VDC Electronics. If the unit is to be replaced, it is shipped by ground with free shipping. Expedited shipping is available at extra cost.
Five-Year Limited Warranty:
Your BatteryMINDer® product is warranted for FIVE years from date of purchase at retail against defective material or workmanship. We make no warranty other than this limited warranty and expressly exclude any implied warranty including any warranty for consequential damages. This limited warranty is not transferable.
If the technician determines defective unit should be repaired, customer will return product at their expense. Once we receive the unit it will be repaired and shipped back to customer, all at no charge. Expedited shipping is available at extra cost.
If the technician determines unit does not need repair but only needs replacement, customer will be required to pay a $9.95 shipping fee for the replacement unit. This fee may be subject to change without notice. There is no cost for the replacement unit itself. Expedited shipping is available at extra cost.
Please call 800-379-5579 x6 M - F, 9 AM - 5 PM (ET) to speak to a technician and have your unit available when you call. The technician will do troubleshooting to see if the product is defective. If it is, then this information is required:
- Your contact information
- Product serial number
- Proof of purchase
The Technician will provide you with an RMA number and shipping information. Please be sure to write this down. You will be required to fill out the Return Form to complete your return. Clearly write your RMA number on the outside of the package you are returning. We suggest using a carrier that provides tracking information. VDC Electronics is not responsible for packages lost in transit to VDC Electronics.